Cookie Policy
Last updated: 10 November 2026
1. Introduction
This Cookie Policy explains how NeighbourMail uses cookies and similar technologies on our website, neighbourmail.com.
NeighbourMail is operated by Marva Digital Limited, a company registered in England and Wales under company number 16220297.
We use cookies and similar technologies where necessary to operate our website and, where enabled, to understand how visitors interact with it and measure the effectiveness of our marketing.
This policy should be read alongside our Privacy Policy, which explains how we handle personal information.
2. What Are Cookies?
Cookies are small text files that websites place on your device when you visit them.
They help websites remember information about your visit, maintain essential functionality and, where permitted, collect information about how visitors use a website.
Cookies may be placed directly by NeighbourMail or by third-party services integrated into our website.
Some cookies expire when you close your browser, while others remain on your device for a defined period.
3. How We Use Cookies
Depending on the services enabled on our website, cookies may be used for the following purposes:
Strictly Necessary Cookies
These cookies support essential website functionality, such as security, basic navigation and remembering your cookie preferences.
Where cookies are strictly necessary to provide a service you have requested, they may be used without consent.
Analytics Cookies
Analytics cookies help us understand how visitors use our website, including which pages are visited, how visitors arrive and how they interact with our content.
Where analytics cookies require consent, we will only use them after you have agreed.
Marketing and Advertising Cookies
Marketing cookies may help us measure advertising campaigns, understand visitor interactions and support relevant advertising on third-party platforms.
These cookies will only be activated where the necessary consent has been obtained.
Functional Cookies
Functional cookies may support optional website features, including certain forms, embedded services or user preferences.
Where these cookies are not strictly necessary, we will request consent where required by law.
4. Cookies and Third-Party Services
Our website is built using GoHighLevel, which provides website hosting, forms, booking calendars and customer relationship management functionality.
Depending on our website configuration, we may also use analytics, advertising, scheduling and other third-party services that place cookies or use similar tracking technologies.
Examples of services that may be used include:
- GoHighLevel: Website functionality, forms and appointment scheduling.
- Google Analytics: Website traffic and visitor interaction measurement, if enabled.
- Google Ads: Advertising conversion measurement, if enabled.
- Meta: Advertising performance measurement, if enabled.
The inclusion of a service above does not necessarily mean that it is active on every page or that it places cookies during every visit.
Third-party providers may process information according to their own privacy and cookie policies.
5. Cookie Categories
The following table summarises the types of cookies that may be used on our website.
| Category | Purpose | Consent |
|---|---|---|
| Strictly Necessary | Essential website functions, security and cookie preference storage. | Not normally required where strictly necessary. |
| Analytics | Understanding website traffic, visitor behaviour and performance. | Required where applicable. |
| Marketing | Advertising attribution, conversion measurement and related marketing activities. | Required where applicable. |
| Functional | Optional features, integrations and enhanced website functionality. | Required unless an exemption applies. |
This table describes cookie categories rather than an exhaustive inventory of cookies currently stored on visitors' devices. Specific cookies, providers and retention periods depend on the technologies enabled on our website.
6. Managing Your Cookie Preferences
Where our website uses non-essential cookies, you will be given an opportunity to accept or reject them through our cookie consent mechanism.
You can also manage or delete cookies through your browser settings.
Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block cookies from particular websites
- Block third-party cookies
- Configure cookie preferences
Please note that disabling certain cookies may affect the functionality of some website features.
Where available, you can revisit our website's cookie settings to change your consent preferences.
7. How Long Cookies Are Stored
Cookie retention periods vary depending on their purpose and the service provider responsible for them.
Some cookies are session-based and expire when you close your browser. Others may remain on your device for a longer period unless deleted.
Where required, our cookie consent mechanism or cookie information panel will provide details of the cookies in use and their applicable retention periods.
8. Personal Information and Cookies
Some cookies and similar technologies may collect or be associated with personal information, including IP addresses, online identifiers, device information and browsing activity.
Where this information constitutes personal data, we process it in accordance with applicable UK data protection law.
For further information about your rights and how we handle personal information, please read our Privacy Policy.
9. Your Data Protection Rights
Depending on the circumstances, you may have rights to access, correct or request deletion of personal information associated with website tracking.
You may also have the right to object to certain processing activities or withdraw consent where consent is the legal basis for processing.
To exercise your rights, please contact [email protected].
10. Changes to This Cookie Policy
We may update this Cookie Policy to reflect changes in our website, the technologies we use or applicable legal requirements.
Any updates will be published on this page with a revised date.
11. Contact Us
If you have any questions about this Cookie Policy or how cookies are used on our website, please contact:
Marva Digital Limited
Trading as NeighbourMail
Company number: 16220297
39 Brookwater Close
Bury
BL8 3LD
United Kingdom
Website: neighbourmail.com
Email: [email protected]
You can also contact the Information Commissioner's Office (ICO), the UK's data protection regulator.
ICO website: ico.org.uk
