Terms of Use
Last updated: 10 November 2026
1. Introduction
Welcome to NeighbourMail.
These Terms of Use govern your access to and use of our website, neighbourmail.com, and its associated content and features.
NeighbourMail is a trading name of Marva Digital Limited, a company registered in England and Wales under company number 16220297.
By using our website, you agree to comply with these Terms of Use. If you do not agree with them, please discontinue use of the website.
These terms relate primarily to use of our website. Customers purchasing NeighbourMail marketing services may be subject to a separate service agreement or other agreed commercial terms.
2. About NeighbourMail
NeighbourMail provides direct mail marketing services designed to help home improvement businesses generate local enquiries from completed residential installations.
Our services may include identifying suitable neighbouring properties, preparing personalised marketing letters, arranging printing and postal delivery, providing enquiry tracking and reporting campaign activity.
Information displayed on this website is intended to provide a general overview of our services and does not constitute a binding offer to provide services on any particular terms.
Specific services, campaign volumes, pricing, delivery arrangements and contractual commitments will be agreed separately with each customer.
3. Use of Our Website
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website, systems or associated services.
- Introduce viruses, malicious code or other harmful technologies.
- Interfere with the operation, security or availability of the website.
- Copy, reproduce or commercially exploit website content without permission, except where permitted by law.
- Submit false, misleading or deliberately inaccurate information through our forms or booking systems.
We reserve the right to take reasonable steps to protect our website and services against misuse.
4. Website Information and Accuracy
We aim to ensure that information on our website is accurate, clear and up to date.
However, website content may occasionally contain errors, omissions or outdated information.
We may update, amend or remove website content at any time without prior notice.
Descriptions of our services, packages and features are provided for general information and may be subject to change.
Before purchasing our services, prospective customers should confirm the applicable package details and commercial terms directly with us.
5. Marketing Results and Performance
NeighbourMail is designed to help businesses create additional opportunities for local enquiries through targeted direct mail marketing.
However, the effectiveness of any marketing campaign depends on numerous factors, including location, industry, customer demand, offer, timing, competition and the participating business's sales process.
We do not guarantee any particular number of enquiries, customers, sales or financial returns.
Any examples, illustrations, projections or potential results shown on our website are provided for informational purposes unless expressly identified as verified historical results.
Past campaign performance does not guarantee future outcomes.
6. Packages and Pricing
Our website may describe different NeighbourMail packages based on the number of local campaigns available each month.
Package descriptions are provided to help prospective customers understand the services we offer.
Prices, payment arrangements, campaign allocations, unused-campaign arrangements, cancellation rights and other commercial conditions will be confirmed in the applicable service agreement or written quotation.
Nothing on this website creates an automatic entitlement to any particular package, price or service.
7. Booking Calls and Submitting Enquiries
Our website may allow visitors to book introductory calls or submit enquiries about NeighbourMail.
When using these features, you agree to provide accurate contact information and relevant details about your business.
Submitting an enquiry or booking a call does not create a contractual relationship or obligation to purchase our services.
We may contact you using the information provided to respond to your enquiry, confirm an appointment or discuss our services.
Personal information submitted through these features will be handled in accordance with our Privacy Policy.
8. Intellectual Property
Unless otherwise stated, the content and materials on this website are owned by or licensed to Marva Digital Limited.
This may include:
- The NeighbourMail name, branding and visual identity.
- Website text, layouts, graphics and illustrations.
- Original marketing materials and campaign examples.
- Photographs, videos and other creative content.
- Website design elements and original written content.
All applicable intellectual property rights are reserved.
You may view and use our website for your own personal or legitimate business information purposes.
You must not reproduce, distribute, modify or commercially exploit our original content without prior written permission, except where permitted by law.
Third-party trademarks, logos and materials remain the property of their respective owners.
9. Third-Party Links and Services
Our website may contain links to third-party websites, booking systems, external platforms or other services.
These links are provided for convenience and information.
We do not control independent third-party websites and are not responsible for their content, availability, security or privacy practices.
Accessing third-party websites is at your own discretion and may be subject to their own terms and policies.
10. Website Availability
We aim to keep our website accessible and functioning correctly.
However, we cannot guarantee uninterrupted or error-free availability.
The website may occasionally be unavailable due to maintenance, technical issues, hosting interruptions or circumstances beyond our reasonable control.
We may modify, suspend or discontinue website features where reasonably necessary.
11. Limitation of Liability
Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the extent permitted by applicable law, we are not responsible for losses arising solely from reliance on general information published on this website without obtaining appropriate advice or confirming relevant commercial details.
We are not responsible for losses caused by circumstances beyond our reasonable control, subject to any rights or remedies that cannot lawfully be excluded.
Nothing in these Terms of Use affects any statutory rights you may have.
Any liability arising under a separate agreement for NeighbourMail services will be governed by the applicable agreement and relevant law.
12. Privacy and Cookies
We respect your privacy and are committed to handling personal information responsibly.
Information about how we collect and use personal data is available in our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
By using our website, you acknowledge that these policies explain the relevant data processing activities. Where consent is required, it will be requested separately.
13. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in our website, services or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
Your continued use of the website following publication of revised terms will be subject to the updated terms, to the extent permitted by applicable law.
14. Governing Law
These Terms of Use are governed by the laws of England and Wales.
Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.
Nothing in this section removes any mandatory legal protections or rights available to users.
15. Contact Us
If you have any questions about these Terms of Use, please contact:
Marva Digital Limited
Trading as NeighbourMail
Company number: 16220297
39 Brookwater Close
Bury
BL8 3LD
United Kingdom
Website: neighbourmail.com
Email: [email protected]
